Karl Gallagher (selenite) wrote,
Karl Gallagher
selenite

  • Mood:

Pity the Poor Helpdesk

I needed a configuration change for my account on our main database. After a few calls they decided that I wasn't asking for this because I'm too lazy to search on narrow criteria but actually need need to do large pulls like I said. So I got a call telling me that they were emailing the instructions but "it's a long, drawn out process" and feel free to call if I need more help. I felt pretty wary about that--I was expecting "get your manager to fill out form A and then get the Vice President for IT to fill out form B" and such.

Then I get the instructions. Pull file X out of the database. Put in this directory. Doubleclick (it's a .bat). Log off and back on. Done in a couple of minutes.

I shudder to think what kind of users the tech support folks have had to deal with if they're describing that as "long and drawn out."
Tags: engineering
Subscribe
  • Post a new comment

    Error

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 6 comments